Quest log

The questions people ask before they order. Open one to mark it read. Open five to unlock an achievement.

Testing and documents

What is on a certificate?Read

The lot number, release date, purity by HPLC, identity by mass spec, water content and endotoxin. In the spec every certificate is a sample marked SPECIMEN.

How do I find the certificate for my vial?Read

Type the lot number from the label into the lot lookup. It reads ARB- and four digits.

Who does the testing?Read

The live store names the testing lab on every certificate. The spec leaves the lab out.

Do lots differ?Read

Each lot is tested on its own, so you can compare lots side by side in the library.

Orders and shipping

How do order levels work?Read

Every vial in the bag counts. Three vials take 10% off the whole bag, five take 15% and eight take 20%. At Rack III, level 1 starts at two vials.

When is shipping free?Read

Over $200, or over $150 from Rack II.

Do you ship outside the US?Read

That is set in the shipping policy.

Can I return an order?Read

The refund policy covers damaged items, wrong items and lots that do not match their certificate.

Storage

How should vials be stored?Read

Keep lyophilised material sealed at −20 °C, dry and away from light. The certificate lists storage for each lot.

How long does a vial keep?Read

It depends on the material and the storage. The certificate gives it.

Rules and research use

What are these materials for?Read

Laboratory research and analysis only. They are not for human or veterinary use, and they are not drugs, supplements, foods, cosmetics or medical devices.

Are they FDA approved?Read

No. They have not been evaluated or approved by the FDA.

Who can buy?Read

Adults 21 or older buying for research. You confirm this when you enter and again at checkout.

Do you give dosing or use advice?Read

No. Arbor Research gives no dosing, preparation or use advice for people or animals, and support does not answer those questions.

Ranks and XP

What does my rank mean?Read

It counts the XP your orders have earned. It is a store reward, like points. It says nothing about any material.

What do ranks unlock?Read

Store perks only: a lower free shipping line, an earlier order level, early access to new certificates and, at Archive, 20% off every order.

What do achievements do?Read

They are badges for how you shop and use the store, such as your first vial or reading this log. They do not change prices.

Support

How do I reach support?Read

Use the contact form. The live store lists its hours and reply time there.

Do you take custom or standing orders?Read

Yes, ask through the contact form. Larger standing orders can get lab pricing.

Still stuck?

Send the team a message.

Contact support