Quest log
The questions people ask before they order. Open one to mark it read. Open five to unlock an achievement.
Testing and documents
What is on a certificate?Read
The lot number, release date, purity by HPLC, identity by mass spec, water content and endotoxin. In the spec every certificate is a sample marked SPECIMEN.
How do I find the certificate for my vial?Read
Type the lot number from the label into the lot lookup. It reads ARB- and four digits.
Who does the testing?Read
The live store names the testing lab on every certificate. The spec leaves the lab out.
Do lots differ?Read
Each lot is tested on its own, so you can compare lots side by side in the library.
Orders and shipping
How do order levels work?Read
Every vial in the bag counts. Three vials take 10% off the whole bag, five take 15% and eight take 20%. At Rack III, level 1 starts at two vials.
When is shipping free?Read
Over $200, or over $150 from Rack II.
Do you ship outside the US?Read
That is set in the shipping policy.
Can I return an order?Read
The refund policy covers damaged items, wrong items and lots that do not match their certificate.
Storage
How should vials be stored?Read
Keep lyophilised material sealed at −20 °C, dry and away from light. The certificate lists storage for each lot.
How long does a vial keep?Read
It depends on the material and the storage. The certificate gives it.
Rules and research use
What are these materials for?Read
Laboratory research and analysis only. They are not for human or veterinary use, and they are not drugs, supplements, foods, cosmetics or medical devices.
Are they FDA approved?Read
No. They have not been evaluated or approved by the FDA.
Who can buy?Read
Adults 21 or older buying for research. You confirm this when you enter and again at checkout.
Do you give dosing or use advice?Read
No. Arbor Research gives no dosing, preparation or use advice for people or animals, and support does not answer those questions.
Ranks and XP
What does my rank mean?Read
It counts the XP your orders have earned. It is a store reward, like points. It says nothing about any material.
What do ranks unlock?Read
Store perks only: a lower free shipping line, an earlier order level, early access to new certificates and, at Archive, 20% off every order.
What do achievements do?Read
They are badges for how you shop and use the store, such as your first vial or reading this log. They do not change prices.
Support
How do I reach support?Read
Use the contact form. The live store lists its hours and reply time there.
Do you take custom or standing orders?Read
Yes, ask through the contact form. Larger standing orders can get lab pricing.